Policies for all Fluence Products and Services
Diversity and Inclusion:
Fluence maintains a policy of inclusivity and strives to create a safe and supportive environment where people can come together to learn. Our concern for the wellbeing of others extends to our staff, collaborators, program attendees, and all who encounter our work in this broad and interconnected world. We strive to be a leader in diversifying the field of psychedelic-informed medical and mental health professionals, inclusive of a broad spectrum of races, ethnicities, genders, religions, faiths, classes, sexual orientations, abilities, health statuses, linguistic backgrounds, national origins, immigration statuses, and other categories. All lead trainers at Fluence are also licensed clinicians and MAPS trained MDMA therapists and abide by the MAPS MDMA-Assisted Psychotherapy Code of Ethics, as well as the ethical canons of their respective professions. Please see our Mission Statement and if you have questions or comments about diversity and inclusion at Fluence, please bring them to us at firstname.lastname@example.org
Course Cancelation Withdrawal Policies:
Reading and Study Groups and Clinical Consultation Groups: Due to the nature of these small group classes, Fluence is unable to issue refunds after the course start date. Transfer requests may be granted prior to course start date in extenuating circumstances, subject to availability and a $50 processing fee.
Live (and Online) Workshops (ex: Psychedelic Integration: Premise and Promise, Understanding Ketamine):
Pre-course Transfers: Fluence is able to transfer student registration to another weekend before the start of the program. Transfers made at least 7 days prior to the program start date will not incur a processing fee. Transfers made less than 7 days prior to the program start date will incur a $50 processing fee. Cancellations made prior to the course start date will incur a $50 fee. Refunds will not be issued for no-shows or cancellations made after the start date of the course.
Certificate Program Refund Policy: In the event that a Certificate Program participant chooses to terminate their enrollment in the program at any time, but not in response to a difficulty identified by program staff, trainees will be refunded an amount equal to fees corresponding to any course(s) they have paid for and not yet taken and 50% of the program administrative fees.
To make a transfer or cancelation request, please contact: email@example.com
You are expected to attend your training program in its entirety. If you must miss a portion or a meeting, please let the instructors know in advance so your absence can be planned for. We do not allow partial attendance (i.e. signing up for only 2 days of a 5-day retreat). Certificates of attendance will only be issued for those who attend the entirety of the training program.
CE and CME are provided by cosponsorship (affiliation) with our credentialed partners. If you are attending as a Continuing Medical Education (CME) learner or purchased a CE Certificate you must be present for the entirety of the training program in order to claim and receive full credit for CME activities or a CE certificate. Attendance is closely monitored in a variety of ways depending on the type of workshop or event and we are obligated to continuously check attendance and full completion of the course/workshop. We must provide records to our CME and CE providers confirming your attendance. There is no partial CME or CE credit or makeup credit for missed hours. If you purchase a CE Certificate or wish to claim your CME activities but do not attend in full and we cannot issue your CME credits or CE certificate. In these cases CE fee will be refunded minus a $15 processing fee. Corresponding portions of CME tickets will be refunded, minus the base program fee and a processing fee of $50. All CE and CME purchases must be completed prior to the start of a program. All refunds must be requested within 7 days of course completion. We reserve the right to refund and cancel the purchase of any CE or CME which has not been claimed (by completion of course evaluation and relevant attestation) within 7 days.
Student Grievances Instructions:
Fluence is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Fluence will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of Elizabeth Nielson, Ingmar Gorman, Alexander Carmago and David Gumpel.
When a grievance arises pertaining to continuing education programs or processes, the complainant should notify us by phone or e-mail as soon as possible, so that the nature of the concern may be addressed in a timely fashion.
If you have a grievance pertaining to Fluence continuing education programs or processes, you should notify us by phone or e-mail as soon as possible, so that the nature of the concern may be addressed in a timely fashion. All attempts will be made to resolve the issue informally. If a grievance cannot be resolved this way, or if you prefer to contact the appropriate professional association directly, you should contact the ethics board of the American Psychological Association.
Email: Info@fluencetraining.com – Phone: 917-719-1079
If your grievance concerns a presenter, the content presented by the presenter, the style of presentation, level of presentation, or the facilities, send us your comments in a written format to us, and we will pass on the comments to the speaker or facility manager, assuring your confidentiality.
Alternate Email: firstname.lastname@example.org
Contact & Communication:
By contacting Fluence or registering or applying to register for any Fluence program (either free, paid, or by donation) you agree to be contacted from time to time by email for marketing purposes, as well as to request program feedback and receive course alerts, communications and follow up materials. You may unsubscribe to our marketing emails at any time by clicking the unsubscribe link contained therein. You can change your emails preferences for course alerts, communications, and follow up emails in the Learning Management System (LMS), and can fully stop receiving course follow up communications by closing out your LMS system account, however you choose that option you will longer be able to access course materials.
Fluence does not sell, rent, or distribute customer contact information. We may use aggregate, de-identified customer contact information for market research and program planning, and you may be offered future products and services based on your activity as a course attendee. In the event such products and services are offered by a third party, you will have the option to contact that third party and share your contact information with them to participate. Fluence will make no guarantee or warranty of any kind regarding third party products and services.
Psychedelic substances are powerful and have the potential to cause severe psychological harm. They may worsen mental and emotional disorders, and their use may result in undesired and persistent consequences. Their use with assistance by healthcare professionals trained in psychedelic assisted therapy is experimental. Healthcare professionals should be fully educated before considering any experimental treatment. We do not endorse the use of psychedelic substances outside of an approved healthcare setting. We do not support or promote the buying, selling or use of any illegal substances.
The content of Fluence’s website and training courses is provided for information and educational purposes only. Fluence does not accept liability to any person for the information or advice provided on its website, in training courses, or incorporated into it by reference. Fluence does not accept any liability for loss or damages incurred as a result of reliance placed upon the content of the website or training courses. This information is provided on the basis that all persons accessing this website and attending Fluence courses undertake responsibility for assessing the relevance and accuracy of its content. Furthermore, all website visitors and training attendees are expected to use this content in alignment with their professional scope of practice and any local, state, and federal laws.
Statements, products, and services offered on this website are not intended to diagnose, treat, cure nor prevent any disease or illness. Furthermore, the services offered on this site are not intended to take the place of professional medical or psychological care and should not be used as a substitute for professional diagnosis and treatment. The resources provided on this site are intended to be educational and provide helpful information. Recommendations on our website, emails, and in our training courses, and any comments about the outcome are expressions of opinion only.
Please consult a trusted health care provider, a qualified physician or therapist when dealing with physical and/or mental illness or disease, before making any health care decisions, or for guidance about a specific medical condition.
By reading or participating in Fluence’ site, google group, social media accounts, LMS, emails, training courses, or any other of our communications, you acknowledge the following:
- The products and services you receive from Fluence are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions.
- Fluence makes no claims about the specific individual results or outcomes that may occur or their permanency.
- Ideas offered by Fluence are solely for the intended purpose of education for professionals who will apply those ideas at their own discretion in the context of their established practice.
- You are fully in charge of and responsible for your well-being during trainings, including your choices and decisions during and after.
- Fluence and any agents are waived from any claim, or demand for compensation for damages you may claim to have a result of the relationship with or advice given by Fluence.