Course Cancelation Withdrawal Policies
Reading and Study Groups and Clinical Consultation Groups: Due to the nature of these small group classes, Fluence is unable to issue refunds after the course start date. Transfer requests may be granted prior to course start date in extenuating circumstances, subject to availability and a $50 processing fee.
Live (and Online) Workshops (ex: Psychedelic Integration: Premise and Promise, Understanding Ketamine):
Pre-course Transfers: Fluence is able to transfer student registration to another weekend before the start of the program. Transfers made at least 7 days prior to the program start date will not incur a processing fee. Transfers made less than 7 days prior to the program start date will incur a $50 processing fee. Cancellations made prior to the course start date will incur a $50 fee. Refunds will not be issued for no-shows or cancellations made after the start date of the course.
Certificate Program Refund Policy: In the event that a Certificate Program student chooses to terminate their enrollment before completing 50% of the program the student will be responsible for tuition corresponding to how much of the program they have completed. After completing 50% of the program no refunds will be give. See program enrollment agreement for details.
To make a transfer or cancelation request, please contact us.
You are expected to attend your training program in its entirety. If you must miss a portion or a meeting, please let the instructors know in advance so your absence can be planned for. We do not allow partial attendance (i.e. signing up for only 2 days of a 5-day retreat). Certificates of attendance will only be issued for those who attend the entirety of the training program.
Below outlines administrative policies for CE at Fluence. For additional details regarding actual coverage, entities, licenses, and more, please see the Continuing Education page.
You must be present for the entirety of the training program in order to claim and receive full credit for a CE certificate. Attendance is closely monitored in a variety of ways depending on the type of workshop or event and we are obligated to continuously check attendance and full completion of the course/workshop. There is no partial CE credit or makeup credit for missed hours.
Student Grievances Instructions
Fluence is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. Fluence will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of Elizabeth Nielson, Ingmar Gorman, Alexander Carmago, and David Gumpel.
When a grievance arises pertaining to continuing education programs or processes, the complainant should notify us by phone or e-mail as soon as possible, so that the nature of the concern may be addressed in a timely fashion.
If you have a grievance pertaining to Fluence continuing education programs or processes, you should notify us by phone or e-mail as soon as possible, so that the nature of the concern may be addressed in a timely fashion. All attempts will be made to resolve the issue informally. If a grievance cannot be resolved this way, or if you prefer to contact the appropriate professional association directly, you should contact the ethics board of the American Psychological Association.
Email: Info@fluencetraining.com – Phone: 917-719-1079
If your grievance concerns a presenter, the content presented by the presenter, the style of presentation, level of presentation, or the facilities, send us your comments in a written format to us, and we will pass on the comments to the speaker or facility manager, assuring your confidentiality.
Alternate Email: firstname.lastname@example.org